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Customer Support
Need further assistance with your order, product enquiries, or any other questions? Feel free to reach out to us via email.Our customer service team will respond to your message within 24 hours of receipt. We appreciate your patience and understanding.
Our Office Hours
Monday to Friday: 8:30 AM – 5:30 PM (GMT+8)
Closed on weekends and all public holidays.
Time Reference for Australian Customers
Australian Eastern Standard Time (AEST / GMT+10): 10:30 AM – 7:30 PM
Australian Eastern Daylight Time (AEDT / GMT+11): 11:30 AM – 8:30 PM
Contact Details
Official Email: naturehikeofficial@gmail.com
After-sales Support: support@naturehike.com
Tip: Please include your order number in the email subject line for faster assistance.